30 Read and Select the Answers Practice Questions with Answers | PTE Express
PTE Express is a short, one-hour English test for students who want to study abroad. In the Read and Select the Answers task, you read a short passage and choose the correct answers about it. This post has 30 PTE Express Read and Select the Answers practice questions with answers. Each passage comes with two questions, and you can click to see the correct answer and a short reason for it. Use these reading practice questions to get faster at finding the main idea and the key details.
Question 1
Read the passage and answer the questions.
A neighborhood recreation center recently changed the way it collects comments after short fitness and art classes. Staff used to leave a long survey form at the front counter, but only a few visitors completed it because many were leaving quickly for work or school. The program coordinator replaced the form with small feedback cards that ask two questions: what part of the class was most useful, and what would make the next session easier to join. Visitors can drop the cards into a box by the exit. The cards do not ask for names, so staff hope people will give more honest comments. During the first month, the center received more responses than usual, especially about class times and room signs. Staff will use the comments to adjust the next seasonal program, but they will not cancel a class based on one or two negative cards.
1. What is the main purpose of the passage?
a) To list the rules for joining a fitness class
b) To report that the recreation center is closing
c) To explain a new, simpler way of collecting class feedback
2. According to the passage, why might the new feedback cards produce more honest comments?
a) They do not ask visitors to write their names.
b) They are used only when a class receives negative comments.
c) They are completed by teachers instead of visitors.
Show answers
1. Correct answer: c
c) To explain a new, simpler way of collecting class feedback. The passage describes replacing a long survey with short feedback cards and explains why the change was made.
2. Correct answer: a
a) They do not ask visitors to write their names. The passage directly states that the cards do not ask for names, so staff hope comments will be more honest.
Question 2
Read the passage and answer the questions.
A small design company is testing a new lunch pickup system for employees who order meals from nearby cafes. Under the current system, reception staff receive deliveries throughout the lunch period and call employees when their orders arrive. This interrupts front desk work and often leaves meals on the reception counter. The operations team proposes a two-week pilot using a labeled pickup shelf near the break room. Delivery drivers would place orders on the shelf, and employees would receive an automatic message from the ordering app. At the end of the pilot, the team will compare the number of missed calls at reception, employee feedback, and reports of late or missing meals before deciding whether to continue the system.
1. What is the main purpose of the passage?
a) To ask employees to stop ordering food during lunch
b) To compare the prices of meals from nearby cafes
c) To explain a trial system for handling lunch deliveries at work
2. Which two details are included in the proposed pilot?
a) A labeled shelf will be placed near the break room.
b) Reception staff will call each employee after every delivery.
c) Delivery drivers will take all meals to a separate office building.
Show answers
1. Correct answer: c
c) To explain a trial system for handling lunch deliveries at work. This matches the passage: the company is testing a two-week pickup shelf system for lunch orders.
2. Correct answer: a
a) A labeled shelf will be placed near the break room. The passage says the pilot uses a labeled pickup shelf near the break room.
Question 3
Read the passage and answer the questions.
The student union magazine published a short article about new water refill stations on campus. The stations were placed near two lecture buildings and the main sports hall after students said the older fountains were hard to find. During the first six weeks, the facilities team counted a steady increase in refills, especially before afternoon classes. However, the article notes that many first-year students still bought bottled drinks because they did not know where the stations were. The union now plans to add small map symbols to the campus app and include refill locations in orientation tours. The article argues that the stations are useful only if students can easily notice them during a normal day.
1. Which reasons are given for adding map symbols to the campus app?
a) The sports hall asked for fewer visitors before classes.
b) Some students still do not know the station locations.
c) The old fountains are being repaired by the union.
2. Which statement is supported by the passage?
a) The stations were moved away from lecture buildings.
b) All first-year students stopped buying bottled drinks.
c) The number of refills increased steadily.
Show answers
1. Correct answer: b
b) Some students still do not know the station locations. The passage says many first-year students bought bottled drinks because they did not know where the stations were.
2. Correct answer: c
c) The number of refills increased steadily. The facilities team counted a steady increase in refills.
Question 4
Read the passage and answer the questions.
The mailroom at Northbank Insurance is changing how it handles paper forms that need to be scanned for client files. From Monday, employees should place signed forms in the green tray before 2 p.m. The mailroom team will scan those forms on the same day and upload them to the client record system by 5 p.m. Forms placed in the tray after 2 p.m. will be scanned the next working morning. Staff should not leave urgent forms on individual desks, because temporary workers may not recognize them. If a form must be scanned immediately, employees should take it to the service counter and explain the deadline. The old blue tray will remain near the printers for outgoing post only, so it should not be used for client documents.
1. What is the main purpose of the passage?
a) To ask employees to collect their own post from the printers
b) To explain where employees should put forms for scanning
c) To announce a new computer training course for temporary workers
2. Which statement is supported by the passage?
a) Forms placed after 2 p.m. will be scanned the same evening.
b) The blue tray will be removed from the mailroom on Monday.
c) Forms placed in the green tray before 2 p.m. will be uploaded by 5 p.m.
Show answers
1. Correct answer: b
b) To explain where employees should put forms for scanning. The passage says employees should put signed forms in the green tray before 2 p.m.
2. Correct answer: c
c) Forms placed in the green tray before 2 p.m. will be uploaded by 5 p.m. The passage says same-day scanning and upload by 5 p.m. apply to forms placed before 2 p.m.
Question 5
Read the passage and answer the questions.
The box office manager at Hill Street Theater has updated the Saturday usher schedule because the evening performance is expected to sell out. Ushers should arrive at 5:45 p.m., fifteen minutes earlier than usual, so the team can review seat changes before the doors open. Two rows near the front have been reserved for guests with limited mobility, and ushers should check those tickets carefully before directing people to other seats. During the interval, one usher will stay near the side aisle to answer questions, while the others help clear paper cups from the lobby tables. After the performance, all programs left on seats should be placed in the grey recycling bin, not returned to the box office. The schedule change is for this Saturday only.
1. What is the main reason for the schedule update?
a) The theater is changing its usual opening day.
b) The box office will collect used programs after the show.
c) The evening performance is expected to sell out.
2. Which instructions are given to the ushers?
a) Return paper cups from lobby tables to the box office.
b) Arrive at 5:45 p.m. this Saturday.
c) Direct guests with limited mobility away from the front rows.
Show answers
1. Correct answer: c
c) The evening performance is expected to sell out. The first sentence gives this as the reason for updating the schedule.
2. Correct answer: b
b) Arrive at 5:45 p.m. this Saturday. The passage says ushers should arrive at 5:45 p.m. and the change is for this Saturday only.
Question 6
Read the passage and answer the questions.
The customer advice team at Northfield Benefits recently changed the way new advisers complete their first month of training. In the past, each new adviser listened to several recorded calls and then discussed them with a supervisor at the end of the week. Managers found that the delay made it harder for new staff to remember why certain phrases worked well with callers. Under the new plan, each new adviser spends two short sessions a week observing an experienced colleague during live appointments. After each session, the adviser writes three brief notes: one about how the colleague opened the conversation, one about how the caller's concern was checked, and one question to ask later. The notes are not used for formal performance ratings. Instead, they help mentors choose examples for the next practice meeting. The training manager expects the change to make feedback more immediate while keeping the total training hours the same. A review after six weeks will compare new advisers' confidence surveys with comments from mentors.
1. What is the main purpose of the passage?
a) To describe a new formal rating system for advisers
b) To explain a new training method for recently hired advisers
c) To announce that recorded calls will become the main training tool
2. Which statement about the advisers' notes is supported by the passage?
a) They replace the need for practice meetings with mentors.
b) They are discussed with a supervisor only at the end of each week.
c) They help mentors select examples for later practice meetings.
Show answers
1. Correct answer: b
b) To explain a new training method for recently hired advisers. This is correct because the passage describes a change in first-month training, including live observation sessions and follow-up notes.
2. Correct answer: c
c) They help mentors select examples for later practice meetings. This is correct because the passage states that the notes help mentors choose examples for the next practice meeting.
Question 7
Read the passage and answer the questions.
Alder House offices are renewing bicycle parking permits for employees who use the secure basement racks. The facilities team will issue new yellow permit tags during the first week of July. Employees who already have a rack space should complete the short renewal form on the staff portal by Friday. They will keep the same space unless they ask to move to a lower rack. New applicants should join the waiting list instead of completing the renewal form. Facilities staff will remove bicycles without a current tag after 15 July, but they will email the owner first if the old permit number is still readable. The notice also reminds employees not to store helmets or bags in empty spaces, because this makes the area harder to clean.
1. What is the passage mainly about?
a) Advertising a new bicycle repair service
b) Changing the cleaning company for the basement
c) Renewing permits for secure bicycle parking
2. Which statement is supported by the passage?
a) Facilities staff will remove every bicycle before emailing owners.
b) Current rack users should complete the renewal form by Friday.
c) New applicants should complete the same renewal form.
Show answers
1. Correct answer: c
c) Renewing permits for secure bicycle parking. The first sentence states that bicycle parking permits are being renewed.
2. Correct answer: b
b) Current rack users should complete the renewal form by Friday. The passage says employees who already have a rack space should complete the renewal form by Friday.
Question 8
Read the passage and answer the questions.
A home goods store is considering a new label system for items returned by customers. At present, staff place all returned products on one counter until a senior assistant checks whether each item can go back to the sales floor, needs a small repair, or must be sent to the supplier. This often creates a crowded counter near the service desk and makes it hard to find items that are ready for resale. The proposed system uses three colored labels attached as soon as a return is accepted. Green labels mean the item can be restocked, yellow labels mean it needs a basic check, and blue labels mean it should be packed for the supplier. The store will test the labels for ten working days and compare counter space, processing time, and staff comments.
1. What is the main purpose of the passage?
a) To explain why the store will stop accepting returns
b) To describe a plan for sorting returned store items
c) To advertise a sale on home goods products
2. Which statement is supported by the passage?
a) The current process can make the service counter crowded.
b) Returned products will be checked only after the ten-day test ends.
c) The passage says people must pay an additional fee.
Show answers
1. Correct answer: b
b) To describe a plan for sorting returned store items. The passage describes the current returns problem and the proposed label system.
2. Correct answer: a
a) The current process can make the service counter crowded. The passage says placing all returned products on one counter often creates a crowded counter near the service desk.
Question 9
Read the passage and answer the questions.
A vocational college changed check-in for employer day. Students print name badges outside the hall after showing a registration email, while employer guests still check in at the main desk for table numbers.
1. What is the main purpose of the passage?
a) To explain new event check-in arrangements
b) To list all employers at the event
c) To cancel student registration
2. Which statement is supported by the passage?
a) Students no longer need registration emails.
b) The passage says the previous system will continue unchanged.
c) Students print badges outside the hall.
Show answers
1. Correct answer: a
a) To explain new event check-in arrangements. The update describes the new check-in plan.
2. Correct answer: c
c) Students print badges outside the hall. This is stated.
Question 10
Read the passage and answer the questions.
A local print shop has introduced a new proof approval step for customers who order posters and flyers. Previously, customers sent their files by email, and staff printed a sample only if the customer asked for one. This saved time, but it sometimes led to problems when the final order was collected. Customers occasionally noticed spelling errors, unclear photographs, or the wrong paper size after hundreds of copies had already been printed. Under the new process, staff send a digital proof for every order over fifty copies. Customers must reply with the word approved before printing begins. The manager expects this step to add about half a day to some orders, but she believes it will reduce waste and prevent arguments at collection. Small same-day orders are not included because customers usually check those files in person at the counter.
1. Why did the print shop introduce the new approval step?
a) To catch mistakes before large orders are printed
b) To stop customers from sending files by email
c) To make every order ready on the same day
2. Which statement is supported by the passage?
a) Small same-day orders must always wait for a digital proof.
b) Customers must give written approval before some orders are printed.
c) Staff used to print a sample for every poster order.
Show answers
1. Correct answer: a
a) To catch mistakes before large orders are printed. The passage says customers sometimes found errors after hundreds of copies were printed, and the manager wants to reduce waste.
2. Correct answer: b
b) Customers must give written approval before some orders are printed. For orders over fifty copies, customers must reply with the word approved before printing starts.
Question 11
Read the passage and answer the questions.
A volunteer office is preparing for a weekend street fair. Helpers can collect badges, maps, and team leader names on Thursday or Friday, so the first briefing on Saturday is less crowded.
1. What is the main purpose of the passage?
a) To ask helpers to design maps
b) To explain early pickup for volunteer packs
c) To move the fair to another city
2. Which statement is supported by the passage?
a) The passage says the main activity has been cancelled.
b) Every pack will be sent by post.
c) Packs include badges.
Show answers
1. Correct answer: b
b) To explain early pickup for volunteer packs. The note explains early pickup.
2. Correct answer: c
c) Packs include badges. This is stated.
Question 12
Read the passage and answer the questions.
A university library is changing the way students borrow course reserve books. Starting next month, the most requested titles will be kept behind the service desk during weekday afternoons. Students will still be able to borrow these books, but each loan will be limited to two hours so more classmates can use them before evening seminars. The library will also add a small shelf near the entrance for books that tutors recommend but do not require for weekly assignments. Library staff say the change follows student feedback that essential texts were often unavailable for several days at a time. The new system will be reviewed after six weeks, and students will be asked whether the shorter loan period has made study planning easier.
1. What is the main purpose of the passage?
a) To explain a new borrowing arrangement for popular reserve books
b) To announce that the library will stop lending required course books
c) To compare evening seminars with weekday afternoon classes
2. Which statement is supported by the passage?
a) The most requested titles will be kept behind the service desk during weekday afternoons.
b) The recommended books near the entrance are required for weekly assignments.
c) The change was made because staff wanted to reduce the number of student comments.
Show answers
1. Correct answer: a
a) To explain a new borrowing arrangement for popular reserve books. This is correct because the passage describes a change to how students borrow the most requested course reserve books, including the new two-hour limit and review period.
2. Correct answer: a
a) The most requested titles will be kept behind the service desk during weekday afternoons. This is correct because the passage states that the most requested titles will be kept behind the service desk during weekday afternoons.
Question 13
Read the passage and answer the questions.
The city museum has moved the audio guide return point from the ticket desk to a small table near the exit. The change was made after weekend staff noticed that visitors often returned their devices while new visitors were trying to buy tickets. This created a long line at the entrance, especially on rainy days when people waited inside the lobby. The new return table has a sign in three languages and a tray for used headphones. A volunteer checks each device number against the daily list before placing it on the charging shelf. The ticket desk still answers questions about prices and exhibitions, but it no longer handles used audio guides. After the first month, staff reported that visitors entered the museum more quickly and fewer devices were left in the cafe or gift shop.
1. What problem was the museum mainly trying to solve?
a) A lack of information about exhibition prices
b) Crowding at the ticket desk caused by returns and ticket sales happening together
c) Visitors refusing to use audio guides inside the museum
2. Which statement is supported by the passage?
a) The museum removed audio guides from the cafe.
b) The ticket desk no longer gives information about exhibitions.
c) The new return table is near the exit.
Show answers
1. Correct answer: b
b) Crowding at the ticket desk caused by returns and ticket sales happening together. The passage says returns at the ticket desk created a long line while new visitors were buying tickets.
2. Correct answer: c
c) The new return table is near the exit. The first sentence says the return point moved to a small table near the exit.
Question 14
Read the passage and answer the questions.
A cafe near a train station is changing how morning staff record stock needs. Staff used to write missing items on small notes beside the coffee machine, but the manager often found them after the supplier order had been sent. From next week, the first server will enter low-stock items into a form on the back-office computer before opening the counter. The form records product names, estimated quantities, and weekend menu needs.
1. Why is the cafe changing its stock process?
a) The passage says the previous system will continue unchanged.
b) The manager often found notes after the supplier order was sent.
c) The cafe has stopped using its supplier.
2. Which statement is supported by the passage?
a) Train ticket prices
b) Product names
c) The passage says people must pay an additional fee.
Show answers
1. Correct answer: b
b) The manager often found notes after the supplier order was sent. This problem is directly stated in the passage.
2. Correct answer: b
b) Product names. Product names are directly listed.
Question 15
Read the passage and answer the questions.
The business department at a college has introduced a common poster template for its end-of-term project display. In previous years, students used many different layouts, and visitors said some posters were difficult to read quickly. The new template has space for a project question, two key findings, one chart, and a short section explaining what the group would improve next time. Teachers say the template is not meant to make every project look identical. Instead, it should help visitors compare projects more easily and give comments on the ideas rather than the design. After the display day, students will complete a short reflection on whether the template helped them explain their work more clearly.
1. What is the main purpose of the passage?
a) To announce that project displays have been cancelled
b) To give instructions for drawing charts by hand
c) To explain why a college department is using a poster template
2. Which statement is supported by the passage?
a) The passage says people must pay an additional fee.
b) Teachers want all projects to look identical.
c) Visitors previously found some posters hard to read quickly.
Show answers
1. Correct answer: c
c) To explain why a college department is using a poster template. The passage describes the template, the previous problem, and the intended benefit.
2. Correct answer: c
c) Visitors previously found some posters hard to read quickly. The passage says visitors reported that some posters were difficult to read quickly.
Question 16
Read the passage and answer the questions.
A small hotel has introduced a daily breakfast waste log after kitchen staff noticed that some items were being prepared in much larger amounts than guests usually ate. The chef first considered removing less popular foods from the buffet, but reception staff warned that guests valued having a range of choices, especially on weekends. Instead, the team began recording how many portions of bread, fruit, yogurt, and hot food remained after breakfast each day. The log also notes whether a large tour group or early business meeting was staying at the hotel, because these groups affect demand. After three weeks, the kitchen reduced the amount of hot food prepared on quiet weekdays but kept the full selection available. The hotel manager said the purpose of the log is not to limit breakfast service, but to help staff prepare the right quantities more consistently.
1. What is the main purpose of the passage?
a) To announce that a hotel has stopped serving breakfast
b) To compare the prices of nearby hotels
c) To describe how a hotel uses a log to plan breakfast quantities
2. Why does the log include notes about tour groups and early meetings?
a) Because the hotel wants to remove fruit and yogurt from breakfast
b) Because these guests can change how much breakfast food is needed
c) Because these guests are not allowed to eat from the buffet
Show answers
1. Correct answer: c
c) To describe how a hotel uses a log to plan breakfast quantities. The passage explains why the hotel records leftover food and how the log helps staff prepare suitable amounts.
2. Correct answer: b
b) Because these guests can change how much breakfast food is needed. The passage states that large tour groups and early business meetings affect demand.
Question 17
Read the passage and answer the questions.
A small community clinic recently changed the text messages it sends before routine appointments. The old message only gave the date and time, so reception staff still received many calls from patients asking what to bring or where to wait. The new message includes the appointment time, the entrance to use, and a reminder to bring any current medication list. It also asks patients to reply only if they need to cancel, because short confirmation replies were filling the clinic inbox. After the first month, the reception team reported fewer basic information calls, but some older patients said the message was too long to read quickly. The clinic manager plans to test a shorter version that keeps the essential details and moves extra information to a link.
1. Which statement is supported by the passage?
a) The old message did not answer common patient questions.
b) The clinic stopped sending text messages to older patients.
c) The new message asked every patient to confirm their appointment.
2. What is the main purpose of the planned shorter version?
a) To stop patients from cancelling appointments
b) To replace reception staff with an automatic system
c) To keep important appointment details in the message
Show answers
1. Correct answer: a
a) The old message did not answer common patient questions. The old message only gave the date and time, so patients still called about what to bring and where to wait.
2. Correct answer: c
c) To keep important appointment details in the message. The manager wants the shorter version to keep essential details.
Question 18
Read the passage and answer the questions.
The finance team at a medium-sized engineering company has changed its reminder system for travel receipts. Employees who visit clients must upload taxi, meal, and train receipts before the end of each month. Until recently, the finance team sent one general email on the final Friday. Many employees read the message too late, and some sent photos of receipts by phone instead of using the online form. This created extra work because finance staff had to match each photo to the correct trip. The new system sends a short reminder three days after a travel booking is marked as completed. The message includes a direct link to the receipt form and the project code already filled in. The finance manager says the aim is not to check employees more closely, but to make monthly expense reports easier to finish on time.
1. What is the main reason for the new reminder system?
a) To help employees submit receipts in a way that makes expense reports easier
b) To stop employees from visiting clients by train
c) To review employees' personal spending more closely
2. Which statement is supported by the passage?
a) The previous reminder was sent near the end of the month.
b) Employees are no longer allowed to claim meal costs.
c) The passage says the service will close permanently.
Show answers
1. Correct answer: a
a) To help employees submit receipts in a way that makes expense reports easier. The passage says the goal is to make monthly expense reports easier to finish on time.
2. Correct answer: a
a) The previous reminder was sent near the end of the month. The old reminder was one general email on the final Friday.
Question 19
Read the passage and answer the questions.
Westbridge College has changed how students reserve listening booths in the language lab. Students used to write names on a sheet outside the door, which caused crowding and was sometimes hard for staff to read. Now students reserve a booth from a study center computer, enter their student number, and receive a confirmation code. Two booths will remain open for students who arrive without a booking. Staff will check booking records during the first month.
1. Which statement is supported by the passage?
a) Students crowded outside the lab door.
b) The college removed the listening booths.
c) The passage says the service will close permanently.
2. Which statement is supported by the passage?
a) The passage says only managers may use the new process.
b) Students enter their student number.
c) Every booth must be booked one week early.
Show answers
1. Correct answer: a
a) Students crowded outside the lab door. The passage says the sheet caused crowding.
2. Correct answer: b
b) Students enter their student number. Entering a student number is part of the new process.
Question 20
Read the passage and answer the questions.
The Westbridge Research Centre has introduced a new visitor badge process for people attending interviews, meetings, or short project briefings. Visitors should check in at the front desk and show the email invitation from their host. The receptionist will print a red visitor badge that must be worn above the waist while the visitor is inside the building. Hosts are responsible for meeting visitors in the lobby and walking with them to meeting rooms. Visitors who arrive more than ten minutes early may wait in the lobby, but they cannot enter work areas before the host arrives. At the end of the visit, the badge should be returned to the marked box beside the exit gate. The change is meant to reduce delays caused by handwritten badge labels.
1. Why has the centre changed its visitor badge process?
a) To tell visitors that the front desk has moved
b) To reduce delays from handwritten badge labels
c) To make all visitors attend a project briefing
2. Which rules are stated in the passage?
a) Visitors may enter work areas if they arrive early.
b) Visitors should show the email invitation from their host.
c) Badges should be kept by visitors for future visits.
Show answers
1. Correct answer: b
b) To reduce delays from handwritten badge labels. The final sentence gives this as the reason for the change.
2. Correct answer: b
b) Visitors should show the email invitation from their host. The passage says visitors should show the email invitation when checking in.
Question 21
Read the passage and answer the questions.
An office supply warehouse is testing a checklist above each packing bench. Last month, several customer boxes contained the correct notebooks and folders but no printed delivery note. Packers usually checked the screen, sealed the box, and then walked to another table for the note, so the step was sometimes missed. The new checklist reminds staff to match the order number, place the delivery note on top, and mark heavy boxes with a blue sticker.
1. Why is the warehouse testing the checklist?
a) Some boxes were sent without delivery notes.
b) Customers asked for fewer office products.
c) The passage says the main activity has been cancelled.
2. Which actions are included in the checklist?
a) The passage says only managers may use the new process.
b) Match the order number.
c) Call customers before sealing each box.
Show answers
1. Correct answer: a
a) Some boxes were sent without delivery notes. The passage says several boxes had no printed delivery note.
2. Correct answer: b
b) Match the order number. This is directly listed in the checklist.
Question 22
Read the passage and answer the questions.
A city water company has updated the process for correcting customer names on monthly bills. Previously, customers called the service line, and staff typed the requested change while the customer was on the phone. This was quick, but spelling mistakes were common because staff could not always hear names clearly. From next month, customers who need a name correction will be asked to complete a short online request and attach a photo of a recent bill. Service staff will check the bill number before changing the account record. Customers without internet access may still visit the service desk, where a staff member will help them complete the same request form. The company expects the new process to take slightly longer at first, but it should reduce repeat calls about incorrect names.
1. What is part of the new name-correction process?
a) Staff make the change during a phone call.
b) Customers attach a photo of a recent bill.
c) Customers must wait for the next monthly bill before applying.
2. Why is the company changing the process?
a) To reduce spelling mistakes in customer names.
b) To make all account changes faster immediately.
c) To close the in-person service desk.
Show answers
1. Correct answer: b
b) Customers attach a photo of a recent bill. The passage directly states that customers attach a photo of a recent bill.
2. Correct answer: a
a) To reduce spelling mistakes in customer names. Spelling mistakes were common in the old phone process.
Question 23
Read the passage and answer the questions.
A software office mailroom changed how small parcels are collected. Small parcels are placed on numbered shelves and employees receive the shelf number by email, but large deliveries still require a signature.
1. What is the main purpose of the passage?
a) To describe a new small-parcel collection system
b) To compare software products
c) To stop all office deliveries
2. Which statement is supported by the passage?
a) The passage says the main activity has been cancelled.
b) Every parcel is left with the building guard.
c) Small parcels go on numbered shelves.
Show answers
1. Correct answer: a
a) To describe a new small-parcel collection system. The bulletin explains the shelf system.
2. Correct answer: c
c) Small parcels go on numbered shelves. This is stated.
Question 24
Read the passage and answer the questions.
An internal staff update at a mid-sized hotel explains a change to how housekeepers request extra linen. In the past, room attendants wrote requests on paper slips and left them at the laundry room door. Slips were sometimes misplaced, so the laundry team prepared too many towels for some floors and not enough for others. The update introduces a shared tablet in the staff corridor where attendants can enter room numbers and the type of linen needed before 9 a.m. The laundry supervisor will print one list each morning and mark items as packed. The hotel will keep paper slips available for two weeks while staff become familiar with the tablet, but managers expect the new list to make morning deliveries more accurate.
1. Which statement is supported by the passage?
a) Paper slips were sometimes misplaced.
b) The laundry room door was closed every morning.
c) Guests had to enter their own room numbers.
2. Which statement is supported by the passage?
a) Paper slips will be banned immediately.
b) Attendants enter linen needs on a shared tablet before 9 a.m.
c) The tablet will be placed inside guest rooms.
Show answers
1. Correct answer: a
a) Paper slips were sometimes misplaced. The passage directly says slips were sometimes misplaced.
2. Correct answer: b
b) Attendants enter linen needs on a shared tablet before 9 a.m. The passage says attendants can enter room numbers and linen types before 9 a.m.
Question 25
Read the passage and answer the questions.
A community health clinic recently reviewed the reminder messages it sends before routine appointments. The old message gave only the date and time, and staff noticed that many patients still called the front desk to ask what documents to bring. Some patients also arrived late because they were unsure which entrance to use after building repairs changed the usual route. The clinic tested a revised reminder for one month. The new message included the appointment time, the temporary entrance, and a short list of items patients might need, such as an identity card or referral letter. Reception staff then recorded the number of follow-up calls, late arrivals, and comments from patients. The review found fewer basic questions at the front desk, but staff decided to keep the message short because long reminders were less likely to be read carefully. The clinic now plans to use the revised format for all routine visits.
1. What is the main purpose of the passage?
a) To describe a new medical treatment offered by the clinic
b) To explain why a clinic changed the content of its appointment reminders
c) To compare different clinics in the same neighborhood
2. According to the passage, what did staff learn from the one-month test?
a) A shorter message with key details reduced simple questions at reception.
b) Patients preferred to receive no reminder before routine visits.
c) The clinic stopped recording patient comments after the test.
Show answers
1. Correct answer: b
b) To explain why a clinic changed the content of its appointment reminders. The passage focuses on problems with the old reminders, the revised message, and the decision to use the new format.
2. Correct answer: a
a) A shorter message with key details reduced simple questions at reception. The review found fewer basic questions, and staff kept the reminder short so patients would read it.
Question 26
Read the passage and answer the questions.
A home-goods warehouse added a box-size check after some orders used the wrong boxes. Packers now read the size line on the order screen with a partner and mark checked boxes with a green sticker.
1. What is the main purpose of the passage?
a) To advertise home goods
b) To describe a new packing check
c) To stop all parcel pickups
2. Which statement is supported by the passage?
a) The passage says people must pay an additional fee.
b) The order screen was removed.
c) Some orders used the wrong boxes.
Show answers
1. Correct answer: b
b) To describe a new packing check. The memo explains the check.
2. Correct answer: c
c) Some orders used the wrong boxes. This is stated.
Question 27
Read the passage and answer the questions.
A property rental office has started using standard message templates when staff reply to routine repair reports from tenants. Previously, each assistant wrote a different reply, so tenants sometimes received unclear information about when a repair worker would visit or what details were still needed. The new templates cover common issues such as a leaking tap, a broken light, or a noisy heating unit. Staff can still add personal details, but each reply must include the report number, the expected next step, and a contact option if the problem changes. The office manager says the templates should make replies clearer without making them less polite. The team will review tenant follow-up calls and staff editing notes after one month.
1. What is the main purpose of the passage?
a) To compare rent prices in different apartment buildings
b) To describe a change in how a rental office replies to repair reports
c) To warn tenants that repairs will no longer be arranged
2. Which statement is supported by the passage?
a) The passage says only managers may use the new process.
b) Staff are not allowed to add any personal details to the templates.
c) Earlier replies sometimes gave tenants unclear information.
Show answers
1. Correct answer: b
b) To describe a change in how a rental office replies to repair reports. The passage focuses on the new standard message templates for repair report replies.
2. Correct answer: c
c) Earlier replies sometimes gave tenants unclear information. The passage says tenants sometimes received unclear information under the old system.
Question 28
Read the passage and answer the questions.
A regional clothing store is considering a proposal to separate online returns from regular payment lines on Saturday mornings. At present, customers who bring back online orders wait with shoppers who are buying items, even though return checks usually take longer. Store supervisors say this creates slow queues and makes staff rush through size or receipt checks. The proposal suggests opening a small returns desk near the fitting rooms from 10 a.m. to 1 p.m., using one employee who already works on the shop floor. Managers would compare queue length, customer comments, and the number of return mistakes after four Saturdays. If the trial does not reduce pressure on the payment area, the store will return to the current system.
1. Which statement is supported by the passage?
a) Customers making returns currently wait with customers making purchases.
b) The store cannot find the fitting rooms.
c) Online orders are no longer accepted by the store.
2. How will managers decide whether the trial is successful?
a) They will compare queue length after the trial.
b) They will judge the trial by online advertising results.
c) They will keep the desk open even if pressure does not fall.
Show answers
1. Correct answer: a
a) Customers making returns currently wait with customers making purchases. The passage says online-return customers wait with shoppers who are buying items.
2. Correct answer: a
a) They will compare queue length after the trial. Queue length is one of the measures managers will compare.
Question 29
Read the passage and answer the questions.
The reception team in the Meridian office building is testing a revised visitor badge log. Until now, receptionists wrote visitor names in a notebook and placed used badges in a tray beside the lift. The system was quick, but badges were often returned without a company name, so staff spent time matching them to the correct visitor record. Under the revised process, each badge has a small colored tab that matches the visitor's floor. Receptionists scan the badge number when a visitor signs in, and visitors return the badge to a labeled box before leaving. Security assistants will empty the box twice a day and check the digital log for badges that have not been returned. The trial will run for ten working days. If missing badges decrease, the building manager plans to order stronger clips and remove the old notebook from the desk.
1. What problem is the revised badge log mainly trying to solve?
a) Visitors were entering the building without signing in.
b) Staff had trouble matching returned badges to visitor records.
c) The lift was too slow during the morning rush.
2. What will security assistants do during the trial?
a) Write visitor names in the old notebook
b) Empty the return box and check the digital log
c) Order stronger badge clips for every visitor
Show answers
1. Correct answer: b
b) Staff had trouble matching returned badges to visitor records. This repeats the stated weakness of the old notebook and tray system.
2. Correct answer: b
b) Empty the return box and check the digital log. This combines the two duties assigned to security assistants.
Question 30
Read the passage and answer the questions.
The Greenway community garden is updating its orientation for new members. The old long Saturday meeting had low attendance because many people worked on weekends. It will be replaced by a short weekday evening tour and a printed guide. During the tour, a coordinator will show where to collect gloves, how to sign the watering sheet, and which bins are for plant waste. The guide also includes quiet-hour reminders and a map of shared paths.
1. Why did the garden change the orientation?
a) Many people worked on weekends.
b) The garden beds are closing permanently.
c) The passage says the previous system will continue unchanged.
2. Which statement is supported by the passage?
a) Where to collect gloves
b) The passage says the previous system will continue unchanged.
c) How to sell plants at a market
Show answers
1. Correct answer: a
a) Many people worked on weekends. Weekend work is given as the reason attendance was low.
2. Correct answer: a
a) Where to collect gloves. The coordinator will show this during the tour.