30 Write an Email Practice Questions with Answers | PTE Express

PTE Express is a short, one-hour English test for students who want to study abroad. In the Write an Email task, you read a short situation and write an email that answers it. You must address the right person, cover three points from the situation, and write at least 100 words in a formal style. This post has 30 PTE Express Write an Email practice questions, each with a full sample answer you can learn from. Use the model emails to see how to cover every point clearly and keep a polite, professional tone.

Question 1

You work in a small clothing shop. A sign in the front window says that all winter coats are 30 percent off until Friday, but the manager has decided that the offer should end on Wednesday because new stock is arriving. Write an email to the store manager. In your email, describe the incorrect sign, explain how it may confuse customers, and ask whether you should replace it before the shop opens tomorrow. Write at least 100 words.

Sample answer

Dear Mr Lawson,

I am writing about the discount sign in our front window. It currently states that all winter coats are 30 percent off until Friday. However, I understand that you have decided to end the offer on Wednesday, because the new stock will be arriving that day.

I am concerned that the sign may confuse our customers. Some people could come in on Thursday or Friday expecting the discount, and they may be disappointed when they learn that it has already finished. This could also create extra work for the staff at the counter.

Could you please let me know whether I should replace the sign before the shop opens tomorrow morning? I would be happy to prepare a corrected version if you approve.

Kind regards,
[Your name]

Question 2

You work as an assistant at a dry-cleaning shop with two branches. A customer pickup message says that cleaned suits can be collected from the west branch, but the items are actually at the central branch. Write an email to the store manager. In your email, identify the incorrect branch, explain the possible inconvenience for customers, and ask how the pickup messages should be corrected. Write at least 100 words.

Sample answer

Dear Store Manager,

I would like to report a problem with the pickup messages that we send to customers. The current message tells customers that their cleaned suits can be collected from the west branch. However, the items are actually being held at the central branch, so the message names the wrong location.

I am concerned that this could cause real inconvenience. Customers may travel to the west branch, only to find that their suits are not there, and they would then need to make a second trip across town. This would waste their time and could lead to complaints at the counter.

Could you please let me know whether I should correct the pickup messages myself, or whether this should be handled by the central office? I would like to fix the wording as soon as possible.

Kind regards,
[Your name]

Question 3

You are a student assistant at a college library. You returned a set of borrowed reading books yesterday, but your online account still shows them as overdue. Write an email to the library supervisor. In your email, explain what happened, ask for the record to be checked, and request confirmation once the account has been updated.

Sample answer

Dear Ms Harding,

I am contacting you regarding the borrowed reading books on my library account. I returned the full set of books to the front desk yesterday afternoon, and a colleague accepted them at the time.

However, when I checked my online account this morning, the books were still listed as overdue, even though they are back on the shelves. Because of this, I would be grateful if you could check the return record and confirm that the items were logged correctly. It is possible that the return was not scanned into the system properly.

Please could you advise once my account has been updated, so that I can be sure the overdue notice has been removed? Thank you for your help with this.

Kind regards,
[Your name]

Question 4

You recently completed a short workplace placement that was arranged through your college. Your college records office needs written confirmation from your workplace supervisor before it can update your student file. Write an email to your workplace supervisor. In your email, describe the placement you completed, explain why you need the confirmation letter, and ask when and how the letter can be provided.

Sample answer

Dear Mr Okafor,

I am writing to flag an issue with my student file at college, which I hope you can help me resolve. I recently completed a two-week workplace placement in your department, where I supported the team with data entry and helped prepare weekly reports.

The college records office now needs written confirmation from you before it can update my file and mark the placement as complete. Without this letter, the placement may not be recorded, which could delay the rest of my course.

Could you please let me know when and how the confirmation letter can be provided? If it is easier, the office is happy to accept a signed letter by email. Thank you for your help with this.

Kind regards,
[Your name]

Question 5

You work at the customer service desk of a supermarket. An internal email about new price labels for a bakery promotion gives the wrong aisle number, so several staff members may put the labels in the wrong place. Write an email to the store supervisor. In your email, explain the mistake, describe why it may affect customers, and suggest how staff should be updated. Write at least 100 words.

Sample answer

Dear Store Supervisor,

I would like to report a mistake in the internal email about the new price labels for the bakery promotion. The email gives the wrong aisle number for where the labels should be placed. As a result, several staff members may attach the promotion labels in the wrong part of the store.

I am concerned that this could affect our customers directly. If the labels appear on the wrong shelves, shoppers may be charged the regular price at the till, or they may not find the promotion at all, which could lead to confusion and complaints.

Could you please let me know how staff should be updated about the correct aisle? A quick follow-up message to the whole team before the promotion begins would help prevent any errors. Thank you for your help with this.

Kind regards,
[Your name]

Question 6

You work as a customer service assistant in a clothing store. The electronic receipt sent after purchases says customers can return sale items within 14 days, but the store's current policy allows 30 days. Write an email to the store manager. In your email, explain the incorrect information, say why it may create problems for customers and staff, and ask for the receipt message to be updated before the weekend sale. Write at least 100 words.

Sample answer

Dear Store Manager,

I am contacting you regarding the electronic receipt that is sent to customers after a purchase. The receipt currently states that sale items can be returned within 14 days. However, our current policy allows returns within 30 days, so the message gives customers the wrong information.

I am concerned that this may create problems for both customers and staff. Some customers could believe they have missed the deadline and decide not to return an item, while others may argue with staff at the counter once they learn the real policy. With the weekend sale approaching, this could affect many purchases.

Could you please let me know whether the receipt message can be updated before the sale begins? I would be happy to help check the new wording. Thank you for your help with this.

Kind regards,
[Your name]

Question 7

You are enrolled in an evening business English course. The weekly course email includes a link to the wrong reading article for next Monday's class; it opens last week's article instead of the new one about workplace introductions. Write an email to your course tutor. In your email, explain the problem with the link, say why the correct article is needed, and ask if the tutor can resend it before the weekend. Write at least 100 words.

Sample answer

Dear Mr Delgado,

I am writing to flag an issue with the link in this week's course email. The link is meant to open the new reading article about workplace introductions for next Monday's class. However, it currently opens last week's article instead, so the correct material is not available to us.

The correct article is important because I would like to read and prepare it before the lesson, and I expect other students need it as well. Without it, we may arrive on Monday without having studied the right topic.

Could you please let me know whether you can resend the correct link before the weekend? This would give everyone enough time to read the article carefully. I look forward to your reply.

Kind regards,
[Your name]

Question 8

You work at a city museum. The online description for a weekend drawing workshop says it is for children aged 6 to 8, but the workshop is actually for children aged 9 to 12. Write an email to the public programs coordinator. In your email, explain the incorrect information, say why families may be confused, and ask for the website description to be updated. Write at least 100 words.

Sample answer

Dear Programs Coordinator,

I would like to report an error in the online description for the weekend drawing workshop. The website currently states that the workshop is for children aged 6 to 8. However, the workshop is actually designed for children aged 9 to 12, so the age range shown is incorrect.

I am concerned that this may confuse families who are planning to attend. Some parents may sign up younger children who are not suited to the activity, while families with older children may decide not to book at all, believing that the workshop is not for them. This could lead to disappointment on the day.

Could you please let me know whether the website description can be updated to show the correct age range? Thank you for your help with this.

Kind regards,
[Your name]

Question 9

You work as a counter assistant at a laundry service. Pickup receipts for coat cleaning say orders left on Wednesday will be ready on Friday afternoon, but these orders will actually be ready on Saturday morning. Write an email to the service manager. In your email, explain the incorrect pickup day, describe how this could affect customers returning to collect their coats, and ask for the receipt text to be corrected. Write at least 100 words.

Sample answer

Dear Mr Dawson,

I am writing to let you know about an error on our coat cleaning receipts. The pickup receipts currently state that orders left on Wednesday will be ready on Friday afternoon. In fact, these orders will not be ready until Saturday morning, so the printed information is incorrect.

I am concerned about how this may affect our customers. Several people could travel to the shop on Friday afternoon expecting to collect their coats, only to find that the cleaning has not yet been completed. This would waste their time and could lead to complaints at the counter.

Because of this, I would be grateful if you could arrange for the receipt text to be corrected to show Saturday morning as the collection time. Thank you for looking into this.

Yours sincerely,
[Your name]

Question 10

You work as a front desk assistant at a coworking centre. A room booking summary for a client says that the reserved video room has space for eight people, but the room only has space for six people. Write an email to the centre coordinator. In your email, explain the incorrect room capacity, say why the client needs accurate information, and ask for the booking summary to be changed. Write at least 100 words.

Sample answer

Dear Ms Patel,

I wanted to bring something to your attention regarding a room booking summary we sent to a client. The summary states that the reserved video room has space for eight people. However, the room can only seat six people, so the capacity shown is incorrect.

Accurate information is important for this client. They are planning a meeting and need to know exactly how many guests the room can hold. If they invite eight people and arrive to find only six seats, they will be unable to run the session as planned, which may damage our reputation.

I would be grateful if you could change the booking summary to show the correct capacity of six people. Please let me know how you would like to proceed.

Yours sincerely,
[Your name]

Question 11

You work as a reception assistant at a family restaurant. The group reservation confirmation email for weekend bookings still says that customers must pay a 20 dollar deposit, but the current deposit is 10 dollars. Write an email to the booking manager. In your email, describe the mistake, explain how it could affect customers, and suggest sending an updated confirmation message. Write at least 100 words.

Sample answer

Dear Mr Coleman,

I am writing concerning our group reservation confirmation email for weekend bookings. The message still states that customers must pay a 20 dollar deposit. However, the current deposit is only 10 dollars, so the amount shown is out of date.

This mistake could cause problems for our customers. Some guests may expect to pay more than necessary, and others might feel that we are unclear about our prices. A few could even decide not to book because the deposit seems high, which would mean lost reservations for the restaurant.

To avoid confusion, I would suggest sending an updated confirmation message to anyone affected, clearly stating the correct 10 dollar deposit. Thank you for looking into this.

Yours sincerely,
[Your name]

Question 12

You work as a conference coordinator at a local business centre. A printed lunch list for tomorrow's seminar says that the vegetable wraps contain no nuts, but the caterer has just confirmed that the sauce may contain peanuts. Write an email to the catering supervisor. In your email, explain the error on the lunch list, describe why it could affect guests, and ask for corrected labels before the seminar begins. Write at least 100 words.

Sample answer

Dear Ms Whitfield,

I am writing to let you know about an error on the printed lunch list for tomorrow's seminar. The list states that the vegetable wraps contain no nuts. However, the caterer has just confirmed that the sauce may contain peanuts, so the current label is incorrect.

This error could seriously affect our guests. Some people have nut allergies and rely on the labels to choose safe food. If a guest with a peanut allergy ate a wrap, the result could be a dangerous reaction, which would be a real risk to their health.

Because of this, I would be grateful if you could provide corrected labels before the seminar begins. Please let me know how you would like to proceed.

Yours sincerely,
[Your name]

Question 13

You are a student representative in a college department. A notice on the department board says that next week's course advice hours will be held in Room 214, but the tutor has told your class that the correct room is Room 241. Write an email to the department secretary. In your email, explain the mistake, ask for the notice to be corrected, and suggest how students can be informed before next week. Write at least 100 words.

Sample answer

Dear Department Secretary,

I wanted to bring something to your attention regarding the notice on the department board about next week's course advice hours. The notice states that the sessions will be held in Room 214. However, our tutor has told the class that the correct room is Room 241, so the notice is incorrect.

Because of this, I would be grateful if you could correct the notice as soon as possible. Several students rely on the board for this information, and the wrong room number could cause them to miss their appointments.

To make sure everyone is informed before next week, I would also suggest sending a short message through the department email list or posting an update on the online portal. Thank you for looking into this.

Yours sincerely,
[Your name]

Question 14

You work part-time at a small bookshop. This morning, you noticed that the weekly sales summary you sent to your manager includes the wrong total for one returned item. The manager plans to use the summary in a staff meeting tomorrow. Write an email to your manager, Ms. Green. In your email, explain the mistake, ask if you should send a revised summary today, and suggest one way to prevent this problem in future.

Sample answer

Dear Ms Green,

I am writing concerning the weekly sales summary that I sent to you this morning. After checking the figures again, I noticed that the total for one returned item is incorrect, which means the overall sales total is also slightly wrong.

I understand that you plan to use this summary in the staff meeting tomorrow. Would you be able to tell me whether I should send a revised version today, so that the correct figures are ready in time for the meeting?

To prevent this problem in future, I would suggest checking each returned item against the original receipt before the summary is finalised. This extra step should help us catch any errors early. Thank you for looking into this.

Yours sincerely,
[Your name]

Question 15

You work at a private language centre. The welcome email for new students says that the placement test will be held in Room 14, but the correct room is Room 41. Write an email to the student services coordinator. In your email, explain the room error, say why new students may have difficulty on their first day, and ask for the welcome email to be corrected. Write at least 100 words.

Sample answer

Dear Ms Robinson,

I am writing to let you know about an error in the welcome email that we send to new students. The message states that the placement test will be held in Room 14. However, the correct room is Room 41, so the room number is incorrect.

This mistake could make things difficult for new students on their first day. They will not yet know the building well, and going to the wrong room could leave them confused or late for the test. A poor first experience may also affect how they feel about the centre.

I would be grateful if you could correct the welcome email so that it shows Room 41. Thank you for looking into this.

Yours sincerely,
[Your name]

Question 16

You recently completed a short evening course at an adult education institute. Your course completion certificate has arrived, but your family name is spelled incorrectly. Write an email to the course coordinator. In your email, explain the error, ask how to receive a corrected certificate, and mention when you need the certificate. Write at least 100 words.

Sample answer

Dear Course Coordinator,

I am writing to ask about the certificate for the evening course I recently completed at the institute. The certificate has now arrived, but my family name is spelled incorrectly. It currently appears as "Hartmann", while the correct spelling is "Hartman", with a single n.

Because the document is official, I would prefer to have an accurate copy for my records. I would appreciate it if you could explain how I can receive a corrected certificate, and whether I need to return the original version to your office first.

I should also mention that I need the corrected certificate by the end of this month, as I plan to include it with a job application. For this reason, I would be grateful for a reply as soon as it is convenient.

I appreciate your time and help.

Best regards,
[Your name]

Question 17

You work as an administrative assistant in a language school. A stationery order arrived this morning, but the package contains extra folders and no board markers, which teachers need for afternoon classes. Write an email to the office manager. In your email, explain the delivery problem, ask how to handle the missing items, and suggest one way to check orders when they arrive. Write at least 100 words.

Sample answer

Dear Office Manager,

I am writing to ask about the stationery order that arrived this morning. When I checked the package, I found that it contained several extra folders that we did not request, and the board markers were missing entirely.

This is a problem because the teachers need the board markers for their afternoon classes today. Without them, the lessons may be disrupted, and we have no spare set in the supply cupboard.

May I ask whether you would like me to contact the supplier about a replacement delivery, or arrange to buy a few markers locally as a temporary solution? I am happy to do either once you decide.

To avoid similar problems in future, I would suggest that we check each delivery against the original order form before signing for it. This would help us catch missing or incorrect items immediately.

Best regards,
[Your name]

Question 18

You are a student helper at a college cafeteria. A welcome email for new students says that meal vouchers can be collected from the main cashier, but this week they must be collected from the side service counter. Write an email to the catering manager. In your email, explain the wrong collection point, describe how it could affect new students at lunch time, and suggest a clear correction message. Write at least 100 words.

Sample answer

Dear Mr Reed,

I recently noticed a problem with the welcome email that was sent to new students. It states that meal vouchers can be collected from the main cashier. However, this week the vouchers are actually being given out at the side service counter instead.

I am concerned that this could affect new students at lunch time. Many of them do not yet know the cafeteria well, so they may wait at the main cashier, become confused, and lose part of their lunch break before they find the correct counter.

To prevent this, I would suggest sending a short correction message. It could read: "Please note that this week meal vouchers must be collected from the side service counter, not the main cashier." A clear note like this would help everyone find the right place quickly.

I am happy to help with this if needed.

Best regards,
[Your name]

Question 19

You work at a community health clinic. A reminder text was sent to patients saying that the Saturday vaccination clinic starts at 8:30 a.m., but the correct start time is 9:30 a.m. Write an email to the clinic administration manager. In your email, explain the mistake, describe why it may affect patients, and ask for the reminder to be corrected before more messages are sent. Write at least 100 words.

Sample answer

Dear Clinic Administration Manager,

I would like to raise an issue about the reminder text that was sent to patients about the Saturday vaccination clinic. The message states that the clinic starts at 8:30 a.m., but the correct start time is in fact 9:30 a.m.

This mistake may affect patients in several ways. Some people could arrive an hour early and wait outside before the clinic is open, which is difficult for older patients or those with young children. Others may feel confused about which time is correct.

Because of this, I would appreciate it if you could have the reminder corrected before any more messages are sent. A short follow-up text confirming the 9:30 a.m. start time would also help patients who have already received the first message.

I appreciate your time and help.

Best regards,
[Your name]

Question 20

You are a student helper for a weekend study-skills workshop at your college. The confirmation email tells participants to collect their workbook from the main library, but the workbooks are actually being kept at the student support desk. Write an email to the workshop organiser. In your email, explain the incorrect collection place, say why participants need clear information, and suggest sending an updated message today. Write at least 100 words.

Sample answer

Dear Workshop Organiser,

I am writing about the confirmation email for the weekend study-skills workshop. It tells participants to collect their workbook from the main library. However, the workbooks are actually being kept at the student support desk, so the information is incorrect.

Participants need clear instructions because many of them are new to the college and do not know where each service is located. If they go to the main library first, they may waste time and arrive late for the opening session, which would be a poor start to the workshop.

May I ask whether an updated message could be sent today? A short note explaining that the workbooks are available at the student support desk would correct the error and give everyone enough time to plan their arrival.

I am happy to help with this if needed.

Best regards,
[Your name]

Question 21

You work for a medium-sized company and recently registered for an internal training session on giving client presentations. Your manager has now scheduled an important team meeting at the same time. Write an email to the training coordinator. In your email, explain why you cannot attend the original session, ask whether you can join another session this month, and mention how this training will help with your current work. Write at least 100 words.

Sample answer

Dear Training Coordinator,

I am writing to ask about the internal training session on giving client presentations, for which I recently registered. Unfortunately, my manager has now scheduled an important team meeting at exactly the same time, so I will no longer be able to attend the original session.

May I ask whether I could join another session this month instead? I am keen not to miss the training, and I would be flexible about the date and time of any later group.

I should add that this training would be very useful for my current work. I am preparing to present project updates to clients soon, and the advice on structuring and delivering presentations would help me communicate our results more clearly and confidently.

I appreciate your time and help.

Best regards,
[Your name]

Question 22

You work part time at a community language centre. Students who registered for the evening conversation club received a confirmation email, but the email does not include the room number. Write an email to the course coordinator. In your email, explain what is missing, say why students may have difficulty on the first evening, and ask whether a new confirmation email can be sent. Write at least 100 words.

Sample answer

Dear Course Coordinator,

I recently noticed a problem with the confirmation email sent to students who registered for the evening conversation club. The message includes the date and start time, but it does not mention the room number where the class will take place.

This missing detail may cause difficulty on the first evening. Students who do not know the building well may walk around looking for the correct room, and some could arrive late or miss the beginning of the session as a result.

May I ask whether a new confirmation email can be sent to everyone who registered? If it clearly states the room number, along with the existing date and time, students will be able to find the class easily and start the club without any confusion.

I appreciate your time and help.

Best regards,
[Your name]

Question 23

You work as a customer support assistant at a local bank branch. A monthly statement notice sent to small business customers says that paper copies will be posted on 15 June, but the correct posting date is 18 June. Write an email to the operations manager. In your email, explain the incorrect date, say why the correct date matters to customers, and ask for the notice template to be updated before the next message is sent. Write at least 100 words.

Sample answer

Dear Operations Manager,

I would like to draw your attention to an error in the monthly statement notice we send to our small business customers. The current message states that paper copies will be posted on 15 June. However, the correct posting date is 18 June, so the notice is misleading as it stands.

This matters to our customers because many of them rely on these statements to manage their accounts and meet payment deadlines. If they expect the documents three days earlier than they actually arrive, some may worry that their post has been lost or that an error has occurred.

Could you please confirm that the notice template can be updated before the next message is sent? Correcting the date now would prevent unnecessary calls to the branch and help us maintain our customers' trust.

Thank you in advance for your help.

With best wishes,
[Your name]

Question 24

You are helping to organize a college photography club exhibition. The club wants to put a small announcement on the main student noticeboard, but you are not sure whether permission is needed. Write an email to the student services officer. In your email, explain the exhibition, ask whether the announcement can be displayed, and mention when the notice needs to go up. Write at least 100 words.

Sample answer

Dear Student Services Officer,

I am getting in touch about a small announcement that our college photography club would like to display. We are organizing an exhibition of student photographs in the main hall next month, and we hope to share the details with the wider student body.

We would like to put a printed notice on the main student noticeboard. However, I am not certain whether permission is required for this. I would be glad to know whether the announcement can be displayed there, and whether there is any approval process we should follow first.

I should also mention the timing. The notice ideally needs to go up by the start of next week, so that students have enough warning to plan a visit before the exhibition opens.

I look forward to hearing from you.

With best wishes,
[Your name]

Question 25

You work in a shared office building, and your access card has stopped working. You need to enter the building early next Monday for an important client call before reception opens. Write an email to the building services manager. In your email, explain the problem, ask for a temporary pass or replacement card, and ask whether you need to bring identification or complete any forms.

Sample answer

Dear Building Services Manager,

I am writing to inform you about a problem with my access card for the shared office building. The card has stopped working, and I am no longer able to enter through the main doors. I have an important client call early next Monday, and I need to be inside the building before reception opens.

Because of this, I would be grateful if you could arrange a temporary pass or a replacement card for me. Even a short-term pass valid for that morning would allow me to prepare the meeting room in good time.

Could you please confirm whether I need to bring any identification or complete any forms in order to collect the pass? I want to make sure that everything is ready before Monday morning so that there are no delays.

Thank you in advance for your help.

With best wishes,
[Your name]

Question 26

You work for an online grocery service. A pickup instruction email tells customers that each order is limited to two shopping bags, but the correct limit is four bags. Write an email to the customer communications supervisor. In your email, explain the mistake, describe how it could affect customers collecting orders, and ask for the pickup email to be corrected. Write at least 100 words.

Sample answer

Dear Customer Communications Supervisor,

I would like to draw your attention to a mistake in the pickup instruction email that we send to our online grocery customers. The current message tells customers that each order is limited to two shopping bags. However, the correct limit is four bags, so the information is inaccurate.

This error could cause real difficulty for customers collecting their orders. Some may bring too few bags of their own, or they may assume that part of their order is missing because they expected only two bags. This is likely to create confusion at the pickup point and extra questions for our staff.

Could you please confirm that the pickup email can be corrected to show the limit of four bags? Updating the message quickly would prevent further misunderstandings.

I look forward to hearing from you.

With best wishes,
[Your name]

Question 27

You work in the customer service team for a furniture store. A delivery confirmation email sent to several customers says their orders will arrive between 8 a.m. and 10 a.m., but the delivery team can only arrive between 10 a.m. and 12 p.m. Write an email to the customer service manager. In your email, explain the mistake, describe how it may affect customers, and suggest sending a corrected delivery message. Write at least 100 words.

Sample answer

Dear Customer Service Manager,

I am getting in touch about an error in the delivery confirmation email that was recently sent to several of our furniture customers. The message states that their orders will arrive between 8 a.m. and 10 a.m. However, the delivery team can only arrive between 10 a.m. and 12 p.m., so the stated time is incorrect.

This mistake may cause problems for our customers. Some of them could wait at home from 8 a.m. and become frustrated when nothing arrives, while others may leave the house before the delivery actually reaches them.

Because of this, I would suggest sending a corrected delivery message as soon as possible. A short, polite update explaining the new time window would reassure customers and reduce the number of complaint calls we receive.

I look forward to hearing from you.

With best wishes,
[Your name]

Question 28

You help organize evening classes at a local arts centre. A confirmation email for a drawing class says the group has booked a room with theatre-style seating, but the class needs tables for sketchbooks. Write an email to the venue bookings officer. In your email, explain the problem, ask whether a suitable room is still available, and mention why the room layout is important for the class. Write at least 100 words.

Sample answer

Dear Venue Bookings Officer,

I am writing to inform you about a problem with the room booking for our evening drawing class at the arts centre. The confirmation email states that we have booked a room with theatre-style seating. However, this class needs tables, because the students work on sketchbooks throughout the session.

The room layout is important for us. Without tables, the participants would have nowhere stable to rest their books and materials, and the quality of their work would suffer. Theatre-style seating is simply not suitable for this kind of practical class.

I would be glad to know whether a more suitable room, one with tables and chairs, is still available for the same evening. If a change can be made, I would be happy to confirm the new details with you.

Thank you in advance for your help.

With best wishes,
[Your name]

Question 29

You work as a reception assistant at a dental clinic. An automated appointment reminder sent to patients says Saturday check-ups will be held at the east entrance, but they will actually be held at the main reception desk. Write an email to the practice manager. In your email, explain the incorrect location, describe how this could affect patients arriving for appointments, and ask for the reminder message to be updated before the next batch is sent. Write at least 100 words.

Sample answer

Dear Practice Manager,

I would like to draw your attention to an error in the automated appointment reminder that we send to patients. The current message states that Saturday check-ups will be held at the east entrance. However, these appointments will actually take place at the main reception desk, so the location given is incorrect.

This mistake could cause real difficulty for patients arriving for their appointments. Some may wait at the east entrance and assume they are early or in the wrong place, while others could become anxious and even miss part of their appointment time while searching for the correct area.

Could you please confirm that the reminder message can be updated before the next batch is sent? Correcting the location now would help patients arrive smoothly and reduce confusion at the door.

I look forward to hearing from you.

With best wishes,
[Your name]

Question 30

You are a project assistant at a small company. After ordering lunch boxes for a client workshop, you received an invoice that charges for ten more meals than were delivered. Write an email to the catering accounts officer. In your email, explain the difference, ask for a corrected invoice, and suggest what information should be checked before future invoices are sent. Write at least 100 words.

Sample answer

Dear Catering Accounts Officer,

I am getting in touch about an invoice we received for the lunch boxes ordered for our recent client workshop. After checking the delivery against the charges, I noticed that the invoice lists ten more meals than were actually delivered to us on the day.

This difference matters, as it means we have been charged for food that we did not receive. I would be grateful if you could prepare a corrected invoice that reflects the true number of meals supplied.

To prevent similar problems in future, I would suggest that the number of meals on each invoice is checked against the signed delivery note before the document is sent. Could you please confirm that this check can be added to your process?

Thank you in advance for your help.

With best wishes,
[Your name]